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The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on e-commerce. It is not possible to change a product with another one. Except in cases where the Seller deems to accept the change by the customer.
The customer can withdraw from the contract by sending a written notice by registered mail AR to Giudi Oro s.r.l – Via Francesco Baracca 51, 52100 Arezzo, Italy – within 14 days from the receipt of goods.
In order to simplify the return procedure, the communication can also be sent by simple e-mail to firstname.lastname@example.org within 14 days from the receipt of the goods.
The seller will send a confirmation of receipt of the request for withdrawal by e-mail with all the instructions to proceed.
The Customer will have to send back the goods within 14 days from the date of the communication of the return (mail or registered letter). The deadline is met if the customer will deliver the goods to the shipper before the expiry of the period of 14 days. We recommend the customer to contact us at email@example.com to facilitate the refund procedure. The refund will be made by bank transfer or PayPal in the shortest time possible and in any case no later than 14 days from receipt of the registered letter or e-mail that communicates the desire to withdraw from the purchase, but not before the return of the purchased product that must be in the same condition as it was shipped. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of sums due for their purchase, the refund of sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, against those who made the payment. The consumer has the right of withdrawal without penalty, the only costs incurred are those related to shipping for the return of the product, the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. Giudi Oro srl is not responsible in any way for theft / loss of goods returned by uninsured shipments. The goods subject to exercise the right of withdrawal must be returned in normal condition, as it has been kept and possibly used with the use of ordinary diligence. If the procedures and terms for exercising the right of withdrawal, as specified in this paragraph, are not respected, the customer will not be entitled to a refund of amounts already paid to the Seller or the issuance of credit required, however, the customer, at his own expense, may re-obtain the products in the state in which they were returned to the Seller.